Issue: The client needed to know the exact number of calls the operator handles and each extension call log.

Solution: Implementing Cisco Telephony solution with operator system and billing system.

Details: Upon implementing a cisco telephony solution for the Head office (500 users), we implanted an operator system for four agents handling the calls coming to the corporate and distributing them to the concerned employee. And also by using the billing system, the management can tell exactly the high call volume periods and make decisions accordingly.